FAQ
Here you will find answers to your most frequent questions. Need to learn more? Contact us. We will be happy to answer all your questions.
What is the last time I can enter the attraction / buy my ticket?
Please plan your visit to the attraction 45 minutes before closing time the latest — after that we won’t be able to let you inside.
Where can you find us?
Celetná 6, right next to the Old Town square!
Is the attraction wheelchair accessible?
Yes, the attraction is entirely wheelchair accessible! Even though the building has lots of stairs, do not worry, there is a lift and our staff will guide you.
Can we bring our dog?
Yes! Just make sure your four-legged friend is leashed at all times and does not disturb other visitors. We understand your paw friends have celebrity crushes as well…
We are a school group - are there discounts, and can we come unannounced?
Yes, if you are a group of 10 or more students, you will receive the “school group” price (see price list). You can come without a prior reservation, but if you need to pay in advance via invoice, contact us at info@madametussaudsprague.cz
If you decide to come and pay at the cash register, please pay as a group at once to save time and avoid queues. If you are a teacher accompanying a school group, your entry is free.
Where are the lockers located?
Unfortunately we do not offer lockers to our visitors and it is not possible to leave your luggage with us. Although if you are coming with a stroller, it can be stored in the area during your visit.
Are there toilets?
Yes, there are free toilets for our visitors on the 2nd floor — only accessible during your visit.
What are the payment options?
Payment on the spot is possible in cash or by card, both in CZK and EUR. We have fixed prices in both Czech and euro currencies, which we accept fully as Czech currency (when paying in EUR in cash, we will also return EUR to you; when paying by card, we will charge the exact amount for the ticket, without any additional charges for conversion). If you wish to pay by bank transfer as a group (school group or travel agencies), please contact us before your visit at info@madametussaudsprague.cz